Luis Lushman

Luis Lushman is an Account Manager at Next Call Club, where his job is to answer the question every agency asks when performance dips: is it the leads, the process, or something else? With more than 20 years in customer service and over a decade in insurance, including time on the agency side, Luis knows firsthand the pressure of protecting a hard-earned marketing budget. He treats his clients' lead investment as something to actively defend, not just manage. In practice that means staying closely connected through client Slack channels, running monthly deep dives into contact, quote, and close trends, and turning what he finds into clear, data-backed guidance rather than just a status report.