Fulfillment Policy

Effective Date: 01 May 2025 • Last Updated: 01 May 2025

1 · Purpose & Scope

This Fulfillment Policy explains how Next Call Club (“NCC,” “we,” “our,” or “us”) processes and delivers:

  • U.S.–based Sales‑Development‑Representative (SDR) service packages
  • High‑intent lead bundles
  • Coaching, training, and consulting sessions (live or recorded)
  • Digital resources (downloadable templates, scripts, courses)
  • Physical collateral or promotional items (“swag”) when offered

The policy applies to every purchase made directly through nextcallclub.com, our client portal, or any Meta‑powered checkout experience. By completing a purchase, you agree to the terms below.

2 · Order Acceptance & Confirmation

  • An order is accepted when payment is authorized and you receive an email titled “Your NCC Order Confirmation.”
  • That email lists the items purchased, the fulfillment timeline, and a direct link to our Support team.
  • We may reject or cancel any order (with full refund) if we cannot verify payment, service compatibility, or compliance with U.S. regulations.

3 · Fulfillment Standards & Timelines

Item Type Fulfillment Commitment Confirmation Milestone
Digital resources (downloads, course access) Available instantly or within 15 minutes of payment. “Digital Access Ready” email with secure link.
Coaching / Consulting Kick‑off call scheduled within 2 business days of purchase. Calendar invite sent.
SDR & Lead Services First lead batch or SDR outreach begins within 3 business days after the kick‑off call (no later than 5 business days post‑purchase if kickoff is completed promptly). “Campaign Live” email with dashboard link.
Physical items (if shipped) Packed and handed to carrier within 3 business days. Tracking number emailed the same day. Order status changed to “Shipped.”

Business days are Monday–Friday, excluding U.S. federal holidays.

4 · Delivery & Performance Metrics

  • On‑time kickoff rate: ≥ 95 %
  • Lead accuracy threshold: ≤ 5 % invalid phone numbers or emails per batch
  • Remedy: Report any invalid leads within 10 days; we will replace one‑for‑one or issue a credit at our discretion.
  •  

5 · Customer Responsibilities

To help us deliver on time, you must:

 

  1. Provide accurate business and billing information at checkout.
  2. Grant required CRM, calendar, or phone‑system access within 2 business days of request.
  3. Attend scheduled kickoff and strategy sessions (one free reschedule per service cycle; no‑shows may cause delays).

6 · Cancellations (Before Fulfillment Begins)

  • Digital Resources: Cancellation allowed until the download link is first accessed.
  • Coaching / SDR / Leads: Cancellation allowed up to 24 hours before the scheduled kickoff call.
  • To cancel, email support@nextcallclub.com with your order number. We will issue a full refund to the original payment method within 5–7 business days.

7 · Refunds & Credits (After Fulfillment Starts)

  • Digital Resources: Cancellation allowed until the download link is first accessed.
  • Coaching / SDR / Leads: Cancellation allowed up to 24 hours before the scheduled kickoff call.
  • To cancel, email support@nextcallclub.com with your order number. We will issue a full refund to the original payment method within 5–7 business days.
ScenarioEligibilityRefund / Credit Terms
Unused SDR hours or un‑delivered leadsEligible within 30 days of purchasePro‑rated refund based on unused portion, less any completed coaching hours or custom assets.
Delivered leads > 5 % invalidEligible within 10 days of deliveryReplacement credits equal to invalid count, delivered in next batch.
Completed coaching hours, custom strategy docs, or downloaded digital assetsNon‑refundable—

Refunds appear on your statement 5–7 business days after approval.

8 · Returns & Exchanges (Physical Goods)

  • Return window: 30 days from delivery date.
  • Items must be unused and in original packaging.
  • Email support@nextcallclub.com to request a prepaid return label.
  • Exchanges processed within 3 business days of receiving the item.

9 · Service Interruptions & Missed Milestones

If we miss a stated fulfillment deadline (Sections 3–4) and the delay is not caused by your action/inaction or a force‑majeure event, you may choose one of the following:

 

  • A credit equal to 10 % of that month’s service fee, applied to the next invoice; or
  • An equivalent number of bonus leads or SDR hours at no charge.

10 · Dispute Resolution

  1. Step 1: Open a support ticket at support@nextcallclub.com.
  2. Step 2: Escalation to a Fulfillment Manager if unresolved within 3 business days.
  3. Step 3: Binding arbitration or small‑claims court in Fulton County, Georgia, USA.

This policy is governed by the laws of the State of Georgia.

11 · Contact

Email: danny@nextcallclub.com
Phone: 404-219-2089
Hours: Monday–Friday, 9 am – 5 pm ET (GMT‑5)
We aim to reply to all inquiries within 1 business day.

12 · Policy Updates

We may update this Fulfillment Policy to reflect changes in our services, legal requirements, or industry standards. When we do, we will post the revised version on this page and update the “Last Updated” date above. Material changes will take effect 10 days after posting.

Thank you for choosing Next Call Club. Our team is committed to delivering your services on time and exactly as promised.