Luis Lushman

Luis Lushman brings more than 20 years of customer service experience and over a decade in the insurance industry to his role as Senior Account Manager at Next Call Club. He holds a Bachelor of Business Administration with a minor in Organizational Communication from the University of Central Florida (2011), along with a Certificate in Strategy Execution and Negotiation Mastery from Harvard Business School Online. Luis is also a licensed 2-20 Florida Property & Casualty Insurance Agent and holds a 2-15 Florida Life Including Annuities & Health license. Before joining Next Call Club, Luis served as Director of Customer Experience at both Ted Todd Insurance and Peachy Insurance, where he oversaw customer service operations supporting approximately 30,000 customers at each organization. Earlier in his career, he managed daily operations for a ten-agent team as Senior Customer Experience Manager at Ted Todd Insurance and spent nearly seven years as a Customer Account Specialist with the City of Palm Bay, providing bilingual English and Spanish service to residents. That foundation in agency operations informs how he approaches client work today. At Next Call Club, Luis leads account management and conducts Discovery Calls to evaluate fit for prospective agency partners. He is the go-to resource for client escalations, performance metric interpretation, and internet lead strategy. In one notable client engagement, he identified a lagging quote rate despite healthy contact rates, recommended targeted sales coaching and objection-handling training, and helped the agency achieve measurable improvements in both quote and close rates. He also partnered with a colleague to redesign and launch the Dashboard Service, onboarding the first client within days of launch. Outside of work, Luis spends time with his wife, daughter, and son, cheering on Little League games and dance recitals. He also plays guitar.