Carissa McElligott

Carissa McElligot is Data & Analytics Leader at Next Call Club, where she leads the data, analytics, and operations work that closes the gap most agencies live in: drowning in data but starving for insight. Agencies track performance metrics, retention, and lifetime value, but those numbers often just sit there without meaning. Carissa turns that chaos into clarity. She designs dashboards that track what actually matters, translates complex data into plain, actionable insight, and builds the operational systems that bring accountability and efficiency to the agencies NCC serves. She also consults directly with agency leaders on customer service and operations, helping them build accountable, positive, revenue-focused cultures.