Carissa McElligott
Carissa McElligott has spent nearly a decade in P&C insurance and agency growth, building operational infrastructure, customer experience programs, and analytics systems across roles of increasing scope. She holds an MBA in Logistics and Supply Chain Management from the University of Georgia Terry College of Business, graduated Magna Cum Laude from Florida Gulf Coast University with a degree in Business Management, and holds the Project Management Professional (PMP®) certification. She is currently pursuing a Doctor of Business Administration to deepen her leadership and problem-solving capabilities. Before joining Next Call Club, Carissa served in four successive roles at Ted Todd Insurance, ultimately reaching Director of Operations, where she oversaw customer service for approximately 30,000 customers, led a team of more than 20 employees across five satellite offices, and maintained a 3% abandoned call rate through disciplined quality assurance processes. As Office Manager, she ranked as the top-producing office every month she held the role, producing over 50 items monthly. She subsequently served as Chief of Staff at Peachy Insurance, consulting agency leaders on operational best practices and aligning technology decisions with organizational values and team direction. At Next Call Club, Carissa serves as Data and Analytics Leader, functioning as an internal consultant and force multiplier across the organization. She designs dashboards and reporting systems that track client performance, retention, and lifetime value, and is building the analytics infrastructure to support growth toward 100 or more agency partnerships. Her work spans the full operational ecosystem behind Next Call Club's coaching, community, and technology offerings. When she is not working, Carissa takes full advantage of life on the Florida Gulf Coast, spending time near the water, cooking, and visiting with her nieces and nephews. She is also a committed Survivor and MTV Challenge superfan, having watched every season of Survivor across 25 years.
